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The success of our retailers when marketing and selling our products, as well as brand image, are important. A situation has arisen where multiple retailers are selling the same IDEA/KURVE styles in the Amazon.com online retail marketplace.  The result is drastic price competition, with retailers undercutting each other's pricing. Normally we would not interfere with retailer's pricing, however in this particular situation, the retailers involved are suffering from margin-squeeze, and it is also degrading our brand image.

 

An option we considered was to ban the sale of our products on Amazon.com altogether, however we feel this is too drastic a step.  While most of our retail customers purchase our products from local "brick and mortar" retail stores, we also have some consumers who enjoy purchasing from Amazon.com.  Often these consumers live in remote areas and their best option is to buy online. We also considered awarding the right to be the sole-retailer for all of our styles on Amazon.com, however we feel this is not fair for some of our other retailers who have already started selling there.

 

To be fair to our retailers selling on Amazon.com, we are instead implementing a "First to market for a style" policy, for sales through Amazon.com.  In short, the first retailer to list a specific style at Amazon.com will be the only seller allowed to sell that style.  Other retailers will not be able to sell the exact same style at a later date on Amazon.com.  

 

IDEA/KURVE sells hundreds of different styles, and we offer new styles almost every week. As such, we feel there is a large enough variety of styles to enable multiple retailers selling our various products on Amazon.com without directly competing with each other on price on specific styles. 

 

IDEA/Kurve does our best to be efficient with our manufacturing costs to keep our prices as low as possible for you, our valued retailer.  As you may know, this is a challenge when making clothing in the USA.  We stand behind our product's design and quality, and we hope you and your retail customers recognize this too.  Sales at MSRP is preferred, however we understand this doesn't always make sense when competing with other brand names who are selling similar styles.  Often these other styles are cheaply-made imports. In this situation, we recommend making it clear in your listings that IDEA/Kurve products are made in the USA using high quality materials and superior construction techniques.  Nevertheless, we understand that retailers, including those selling on Amazon.com, often need to sell below MSRP. This is fine, as long as the pricing is not so low that it degrades the image of our brand.

 

If you are an Amazon.com retailer, or are considering becoming one, please read the policy below carefully.

 

Policy:

 

a.The first retailer to list a specific IDEA/KURVE style on Amazon.com has the right to be the sole-retailer of that style. Only one retailer may sell a particular IDEA/KURVE style on Amazon.com at any given time.  Retailer instructions:

 

i.When preparing to list a new style on Amazon.com, verify it is not already being sold by another vendor.

 

ii.Once you have listed the style on Amazon.com, send an email to info@ideacollections.com to register on the same day it has been listed.  Please include a link to your new listing.

 

1.We will verify your listing, and send a reply email acknowledging you as the official retailer for the particular style.

 

2.We will not reserve or hold a style, or a list of styles, for future listings for a retailer on Amazon.com.  You must have already verified the style is not being sold by another vendor, and have listed and activated it, for us to add you and the style to the registry.

 

3.IDEA will maintain a registry of retailers actively selling specific styles on Amazon.com.

 

4.If a retailer discontinues carrying a particular style on Amazon.com, another retailer may begin listing and registering the item for sale.

 

iii.If you are the sole-retailer for a particular style on Amazon.com, and notice another retailer listing the same style, inform info@ideacollections.com.  Please include a link to the listing. We will remind the seller of our policy and inform them to discontinue their listing.  If the problem persists, Idea will close their account.

 

b.Pricing shall be no less than 25% below MSRP. This including sales, as well as the combination of garments into multi-piece outfits.  In this second case, the price for the outfit shall be no less than 25% of the total MSRP for the styles that comprise the outfit.  Please adhere to this policy to help maintain the brand-image.

 

c.If you are a retailer and begin listing styles already listed and registered by one of our other retailers, you will receive an email from us informing you of this policy, and a request to remove the listing within 5 days.  If the listing is not removed, your account with IDEA will be closed.

 

d.Amazon.com is one of many online marketplaces.  IDEA reserves the right to apply this policy to additional online marketplaces in the future.

 

Thank you for your cooperation.

 

 

To retailers already selling our products on Amazon.com, as of 7/25/2015:

 

Please send a list of all the styles you currently list on Amazon.com, and the prices at which you are selling the products to info@ideacollections.com by August 3, 2015.  Please include a link to your "Seller Information" page as well. As stated in our new policy above, prices should be no less than 25% of MSRP.

 

IDEA will register your company as the seller of individual styles on Amazon.com. There will be some styles being sold by multiple vendors, and we will divide them up randomly and evenly.  We will inform you if another vendor has been assigned the right to sell a particular style by August 7th, 2015.  

 

Thank you for your understanding and cooperation.                                               

                                           

You can register by clicking on "Register" on the upper right corner of the site. This will take you to the registration page where you will fill out the required information. After registering, you will get a confirmation email with the required documents that you will need to send in to us. After you submit the documents, we will review your registration and email you when your account has been opened.

The forms that you will need to send in are a copy of your business license or seller's permit. Once these have been sent in, we will send you a Credit Card Authorization Form that you will be required to fill out and send back to us. We will not open an account without these documents.

IDEA does not charge your card until the order is ready to be shipped out due to the varying cost of shipping. For this reason, we need your written consent to charge your card after we have added in the shipping costs. This form gives us permission to charge the card for your order and also to keep it on concealed file for all future orders unless stated otherwise. We require a new authorization form at the time of registration to make sure that we have your information ready to go once you place an order and also every time that a new card needs to be used. All Credit Card Authorization Forms must be filled out completely, signed and dated.

If you wish to close your account, you can contact customer service and let them know the reason that you wish to deactivate. We will make sure that the account is fully closed and that none of your information stays on file including your concealed credit card file. Once we close the account, we will send you a confirmation email letting you know that it has been successfully closed.

If you forget your username or password, you can easily reset it by clicking on the "forgot username" or "forgot password" link when logging in. Once you request your information, you will get an automated email to in which you will be given a temporary password with instructions on how to reset your password. Once you log in, you will need to change your password right away.

The minimum to order is $100.00.

If you would like to inquire about private labeling, you may contact customer service to further assist you. If you choose to do so, you will need to decide whether to do a sew in label or a stamp label. Sew in labels will be provided by customer and will be sewn into the garment in place of the "IDEA" labels. If you choose to do a stamp label, you will be responsible for sending the necessary artwork for your logo as a vector file. We will send you a pad proof for the stamp logo and will stamp it into the garment in place of the "IDEA" labels. Please contact customer service for minimums and policies to private label.

We could make private labeling upon customer's request, and will follow below rules. We have 2 kinds of labeling method. One is fabric labeling with sewing and another is label less stamp method.

Customer need to send us customer's own artwork of logo and wording by Vector file ( AI and PDF File)

Design team or customer service team will send you artwork confirmation form to confirm. Customer need to confirm the artwork to produce the garment with private label.

Stamp label mold plate will be replaced every 6months. If mold plate become damaged before 6 months, we will replace on our duty, however at the 6 month mark, customer will be charged for replacing. Another 6 months will begin from the 1st day that the mold plate has been approved. All replacement charge will be $75.00.

IDEA, Inc accepts Visa, Master and American Express. When placing an order, customer will be asked to fill out a Credit Card Authorization form. We do not accept C.O.D shipping and personal check by mail.

While we make every effort to keep our website updated, we will occasionally run out of stock and not be able to update before an order comes in. If we are out of stock on any item that you have ordered, our customer service will contact you within 24 hours to let you know and the out of stock items will be removed from your current order and total.

Returns are only accepted within 7 days after receipt of goods in your store. All returns, excluding manufacturer's defect, are subjected a 10% restocking fee. The merchandise must be in original conditions which have not been worn, washed, or altered, and must have all original tags attached. Customer must be returned with a copy of the original invoice.

Return will not be accepted without a return authorization number which is issued by IDEA. Customer must contact IDEA within the 5 day period in order to receive a return authorization which will be issued after review.

No returns accepted for order base items unless it is damaged.

Shipping charges for exchanges or returns will be at the customer's expense unless the item being returned was due to a shipping error or manufacturer's defect.

We recommend that customers ship the package back, either insured mail or UPS ground to assure delivery.

IDEA will only provide credit on future orders for all returns, including returns for defective items.

By phone: 1-310-300-3430 (8:00 AM ~ 5:00 PM PCT)
By Fax: 1-310-300-3434, Please explaining the reason for the return.
By email: info@ideacollections.com

IDEA will review your request and send you a return authorization number. All store credit will be given once the merchandise is received and processed within 15 business days.

We process all orders as soon as we receive it. Most orders will ship within 1-2 business days as long as everything is in stock. In the event that something is out of stock, we will contact you to make sure that it is ok to ship whatever we have. Orders will NOT be shipped until order has been confirmed. IDEA offers reliable shipping via UPS and FEDEX. Ground shipping is guaranteed to arrive in 3-7 business days after order has been shipped. IDEA cannot be held responsible for shipping delays as it is out of our hands once the shipper has picked up the package. Customer may choose to upgrade shipping if needed.

Monday - Friday, 8:00AM ~ 5:00PM PST

Corporate Offices
Phone: 1.310.400.3430
Toll Free Phone Number: 1.877.509.9066
Fax: 1.310.400.3434
Email: info@ideacollections.com
Address: 545 W. 130th Street, Los Angeles, CA 90061

Showroom (LA Face Mart)
Phone: 1.213.749.0777
Fax:1.213.749.2077
1458 S. San Pedro St. #L25-L26, Los Angeles, CA 90021